Returns and warranty
Sending a clip back
Returns, refunds and warranty all start from your order page at the partner store. Here is the route.
- Open your order
Sign in to the partner store and find the FresKaro order.
- Choose the reason
Changed mind, damaged, defective or a warranty issue. Add photos if something is wrong.
- Send it back
Follow the label and drop-off instructions. The store issues the refund or replacement once the return arrives.
Which situation are you in?
| Situation | What to do | Have ready |
|---|---|---|
| Wrong colour or size | Return within the store's return window | Unused, in original packaging |
| Arrived damaged | Report it as damaged on the order page | Photos of clip and box |
| Gate sticks or fails early | Report it as defective or as a warranty claim | Photos, and when you bought it |
| Not sure which applies | Write to [email protected] | Order date and the rating on the spine |
Retire a carabiner, then sort out the return, if
- It fell hard onto rock or concrete and will be used by a person
- The basket shows a sharp groove from a steel ring
- You can see a crack, a bend or corrosion pitting
- The gate no longer snaps shut by itself